Terms and Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set forth below:

“Company” / “We” / “Us” / “Our”

Leadvise Legal B.V., a private limited liability company incorporated under Dutch law, with registered office at Lise Meitnerweg 72, 2333 CZ, Leiden, registered with the Netherlands Chamber of Commerce (KvK) under number 98899120.

“Platform”

The website findlawyer.nl and all related online services, mobile applications, tools, and functionalities operated by the Company, including all content, features, and technology.

“Services”

The intermediary matching services provided by the Company that connect Clients with Partner Lawyers, including intake facilitation, information provision, the preparation of a structured written case brief, and related administrative support.

“Client” / “You”

Any individual or legal entity accessing the Platform to seek connection with a legal professional for legal services.

“Partner Lawyer”

A licensed attorney-at-law or law firm that has entered into a separate Partner Agreement with the Company and is featured on the Platform for potential referrals.

“User”

Any person accessing or using the Platform, including both Clients and Partner Lawyers.

“Legal Services”

Professional legal advice, representation, consultation, or other legal work provided by a Partner Lawyer directly to a Client, independent of the Company.

“Personal Data”

Any information relating to an identified or identifiable natural person, as defined under the General Data Protection Regulation (GDPR) and Dutch implementation legislation (Uitvoeringswet AVG).

“Special Category Data”

Sensitive personal data as defined in Article 9 GDPR, including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life, or sexual orientation.

“Match” / “Referral”

The facilitation by the Company of an initial connection between a Client and a Partner Lawyer. The Company first puts a summary of the matter to a small number of Partner Lawyers without any details identifying the Client, so they can assess capacity. The Client’s name and contact details are transferred only to the single Partner Lawyer with whom the Client has confirmed they wish to proceed, as described in Article 4.4.

“Content”

All text, graphics, images, logos, videos, data compilations, software, and other materials accessible through the Platform, excluding User-submitted content.

“Agreement”

These Terms and Conditions, including all incorporated documents such as the Privacy Policy.

2. Scope and Acceptance of Terms

2.1 Binding Agreement

These Terms and Conditions constitute a legally binding agreement between You (the User) and Leadvise Legal B.V. governing Your access to and use of the Platform and Services. By accessing, browsing, registering on, or otherwise using the Platform, You acknowledge that You have read, understood, and agree to be bound by these Terms in their entirety.

2.2 Capacity and Authority

By accepting these Terms, You represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law;
• If You are acting on behalf of a legal entity, You have the authority to bind that entity to these Terms;
• All information You provide is accurate, complete, and current.

2.3 Non-Acceptance

2.4 Additional Terms

Certain features or services on the Platform may be subject to additional terms and conditions. Where additional terms apply, they will be made available to You and shall form part of Your agreement with Us regarding such specific features or services.

2.5 Language and Interpretation

These Terms are drafted in English. In the event that these Terms are translated into other languages, the English version shall prevail in case of any conflict or discrepancy, to the extent permitted by applicable law.

3. Platform Services and Limitations

3.1 Nature of Services – Intermediary Platform Only

3.2 Core Platform Functions

The Platform provides the following core functions:

• Information Resources: General educational content about Dutch legal topics, processes, and rights, for informational purposes only;
• Intake Facilitation: Online forms and questionnaires to help Clients describe their legal issues and needs;
• Matching: Automated and/or manual matching of Client inquiries to Partner Lawyers based on practice area relevance, geographic proximity, language compatibility, and Partner Lawyer availability;
• Communication Facilitation: Transmission of an anonymised case brief to a small number of Partner Lawyers, and transmission of the Client’s contact details to the Partner Lawyer the Client confirms they wish to proceed with;
• Administrative Support: Follow-up communications, feedback collection, and platform maintenance.

3.3 No Attorney-Client Relationship with Company

3.4 Independent Contractor Status of Partner Lawyers

All Partner Lawyers are independent contractors who maintain their own separate law practices. Partner Lawyers are NOT:

• Employees, agents, partners, or representatives of Leadvise Legal B.V.;
• Authorized to bind the Company to any obligation;
• Supervised, controlled, or directed by the Company in the provision of Legal Services;
• Subject to Company policies regarding the substance or quality of legal work.

3.5 No Endorsement, Recommendation, or Guarantee

3.6 Informational Content Only – Not Legal Advice

All content published on the Platform, including articles, guides, FAQs, blog posts, and other materials, is provided for general informational and educational purposes only and does NOT constitute legal advice. You should NOT rely on Platform content as a substitute for professional legal advice tailored to Your specific circumstances.

Legal information can become outdated, and laws vary by jurisdiction. The Company makes no warranty regarding the accuracy, completeness, or current applicability of any informational content.

3.7 Platform Availability and Modifications

The Company reserves the right to:

• Modify, suspend, or discontinue any aspect of the Platform at any time without prior notice;
• Impose limits on certain features or restrict access to parts or all of the Platform;
• Perform maintenance, updates, or improvements that may temporarily interrupt access;
• Change the Services offered or the terms on which they are offered.

The Company shall not be liable for any modification, suspension, or discontinuance of the Platform or Services.

3.8 Commercial Relationships and Neutrality of Matching

4. Client Obligations and Responsibilities

4.1 Accurate Information

Clients agree to provide accurate, complete, and truthful information when:

• Registering for an account on the Platform;
• Completing intake forms or questionnaires;
• Describing their legal issues or circumstances;
• Communicating with the Company or Partner Lawyers.

Providing false, misleading, or incomplete information may result in account termination and may affect Your ability to receive appropriate legal services.

4.2 Eligibility Requirements

To use the Platform as a Client, You must:

• Be at least 18 years of age (or the age of majority in Your jurisdiction);
• Have the legal capacity to enter into binding contracts;
• Not be prohibited from receiving services under applicable laws or regulations.

4.3 Special Category Data and Explicit Consent

4.4 Authorization to Share Case Information

Before the Company shares any information with a Partner Lawyer, the Client must provide an explicit written authorization (for example by email or signed form). This authorization is typically requested together with the Client’s acceptance of the written offer for the paid matchmaking Service.

Information is shared in two stages:

• Stage one: the Company provides a small number of Partner Lawyers with a structured case brief describing the facts of the matter without any details identifying the Client, so that they can assess whether they are able to assist;
• Stage two: only once the Client has confirmed that they wish to proceed with the introduced Partner Lawyer does the Company transfer the Client’s name and contact details to that Partner Lawyer.

Without this authorization, the Company is not obliged to perform the paid matchmaking Service. The Client remains responsible for ensuring that any information shared is accurate and that they do not disclose information about third parties in breach of confidentiality obligations.

4.5 Independent Due Diligence

Before engaging any Partner Lawyer, Clients are solely responsible for:

• Verifying the Partner Lawyer’s credentials, qualifications, and licensure status with the relevant bar association (Nederlandse Orde van Advocaten or other applicable authority);
• Reviewing the Partner Lawyer’s disciplinary history and professional standing;
• Assessing the Partner Lawyer’s experience and suitability for Your specific legal matter;
• Confirming the Partner Lawyer maintains appropriate professional indemnity insurance;
• Requesting and reviewing references or prior client feedback;
• Negotiating clear fee arrangements and engagement terms;
• Entering into a written engagement agreement that complies with applicable professional conduct rules.

4.6 Direct Engagement with Partner Lawyers

Once matched with a Partner Lawyer:

• All subsequent communications, agreements, and legal work occur directly between You and the Partner Lawyer;
• The Company is NOT a party to Your engagement agreement;
• You assume full responsibility for the selection and engagement of the Partner Lawyer;
• Fees for legal services are negotiated and paid directly to the Partner Lawyer;
• The Company exercises NO control over the legal services provided.

Nothing in these Terms restricts Your freedom to choose, approach, or instruct any lawyer, whether or not that lawyer is a Partner Lawyer.

4.7 Acceptable Use

Clients must NOT use the Platform to:

• Submit false, fraudulent, or fictitious legal inquiries;
• Harass, threaten, or abuse Company staff or Partner Lawyers;
• Spam the Platform with repeated or duplicative inquiries;
• Transmit malware, viruses, or other harmful code;
• Attempt to gain unauthorized access to Platform systems or data;
• Scrape, crawl, or systematically extract data from the Platform;
• Impersonate another person or entity;
• Use the Platform for any unlawful purpose or in violation of these Terms.

5. Partner Lawyer Obligations and Professional Standards

5.1 Separate Partner Agreement

Partner Lawyers must enter into a separate written Partner Agreement with the Company governing the commercial relationship, data processing arrangements, and other business terms. These Terms and Conditions apply to Platform use, while the Partner Agreement governs the business relationship.

5.2 Licensing and Good Standing

Partner Lawyers represent and warrant that they:

• Hold valid, current licenses to practice law in all relevant jurisdictions;
• Are registered with and remain in good standing with the Nederlandse Orde van Advocaten (Dutch Bar Association) or equivalent regulatory body;
• Are NOT subject to any disciplinary proceedings, sanctions, or restrictions that would prohibit or limit their practice;
• Will immediately notify the Company of any change in licensure status, disciplinary actions, or professional restrictions;
• Will immediately cease accepting referrals if their license is suspended or they become ineligible to practice.

5.3 Professional Conduct Compliance

Partner Lawyers agree to:

• Comply with all applicable professional conduct rules, including the Advocatenwet (Advocates Act) and Verordening op de advocatuur (Rules of Professional Conduct);
• Maintain client confidences and protect attorney-client privilege;
• Avoid conflicts of interest and conduct conflict checks before accepting engagements;
• Provide competent representation and act with diligence;
• Establish clear, written fee agreements with Clients;
• Maintain appropriate client trust accounts and financial record-keeping;
• Respond promptly and professionally to Client communications.

5.4 Professional Indemnity Insurance

Partner Lawyers represent and warrant that they maintain professional indemnity (malpractice) insurance meeting at least the minimum requirements of the Verordening op de advocatuur, or such higher amounts as may be specified in the Partner Agreement. Evidence of current cover must be provided to the Company on request.

5.5 Accurate Profile Information

Partner Lawyers agree to:

• Provide accurate, truthful, and complete information in their Platform profile;
• NOT misrepresent their qualifications, experience, success rates, or affiliations;
• Update their profile promptly when information changes (contact details, practice areas, availability, etc.);
• NOT include misleading, false, or unverifiable claims;
• Comply with applicable advertising and solicitation rules.

5.6 Data Protection Responsibilities

Partner Lawyers acknowledge that upon receiving the identifying details of a Client, they become independent data controllers in respect of that Personal Data. Partner Lawyers must:

• Process Client Personal Data in accordance with GDPR, Dutch UAVG, and applicable professional confidentiality rules;
• Implement appropriate technical and organizational security measures;
• Maintain records of processing activities;
• Respect Client data subject rights (access, erasure, etc.);
• Report data breaches in accordance with GDPR Articles 33-34;
• Provide Clients with their own privacy information as required by GDPR Articles 13-14.

5.7 Independence from Company

6. Fees and Payment Terms

6.1 Free Initial Consultation

The initial consultation that the Client schedules with the Company (for example by telephone or video call) is provided free of charge. During this consultation, the Client’s situation and legal needs are discussed on a high level and the Company explains the available Services and applicable fees.

6.2 Offer for Paid Matchmaking Service

After the free initial consultation, the Company may send the Client a written offer (for example by email) for a paid matchmaking Service. This offer will describe the scope of the Service, the applicable matchmaking fee, and any relevant conditions. Where the Client is a consumer, the fee stated in the offer is a total price inclusive of VAT.

The Company will only start the paid matchmaking Service once the Client has (i) expressly accepted the offer (for example by confirming by email), and (ii) provided the authorization referred to in Article 4.4 to proceed and to share their case details with Partner Lawyers.

6.3 Client Matchmaking Fees

For the paid matchmaking Service, the Company charges Clients a matchmaking fee. This fee covers the intake of the Client’s legal matter in more detail, assessment of the Client’s needs, and the search for and introduction to one Partner Lawyer that reasonably matches the information provided by the Client.

The applicable fee is clearly stated in the written offer and/or on the Platform and is accepted by the Client when they confirm that they wish to proceed with the paid Service. Matching is carried out on the neutral basis set out in Article 3.8.

6.4 Timing and Method of Payment

Unless expressly agreed otherwise in writing, the matchmaking fee is due and payable in full after the Client has accepted the offer for the paid Service. The Client’s acceptance shall be in writing (for example by email reply to our offer). Payment may be made using the payment methods offered by the Company (such as bank transfer, iDEAL, credit card, or other online payment services) as indicated in the offer or on the Platform. The Company is not obliged to continue performing the paid Service if payment is not received when due.

6.5 Nature of the Client Fee (Effort Obligation)

The matchmaking fee is payable in consideration of the Company’s reasonable efforts to identify and introduce one Partner Lawyer that, based on the information supplied by the Client, is suitable for the Client’s described legal need. The fee is not contingent upon (i) the Client ultimately entering into an engagement agreement with any Partner Lawyer, or (ii) any particular outcome of the Client’s legal matter.

Once the Company has provided at least one such introduction, the paid matchmaking Service is deemed to have been fully performed.

6.6 Refunds and Right of Withdrawal

Subject to Article 15, once the Company has provided at least one introduction to a Partner Lawyer that, on the basis of the information supplied by the Client, reasonably matches the described legal need, the matchmaking fee is non-refundable, because the Service has at that point been fully performed as described in Article 6.5.

Subject to Article 15, the Client’s decision not to contact or engage the introduced Partner Lawyer, or to retain another lawyer independently, does not in itself give rise to a right to a refund.

In addition, and irrespective of the above, the Company may at its sole discretion (i) offer a partial or full refund, or (ii) offer a new matchmaking attempt at no additional cost, for example where no introduction can be made within the indicated time frame or where an introduced Partner Lawyer is demonstrably not licensed or unable to accept new clients.

6.7 Legal Service Fees (Client-Lawyer Agreement)

Fees for Legal Services are determined solely between the Client and the Partner Lawyer through direct negotiation. The Company:

• does NOT set, control, or influence legal service fees;
• does NOT collect, process, or receive any portion of legal service fees;
• is NOT a party to any payment arrangements between Clients and Partner Lawyers;
• has NO responsibility for fee disputes between Clients and Partner Lawyers.

Important: Clients should request a clear, written fee agreement from any Partner Lawyer before engaging their services, specifying hourly rates, flat fees, contingency arrangements, expense policies, and payment terms.

6.8 Value Added Tax (BTW)

Where the Client is a consumer, all fees quoted by the Company are total prices inclusive of Dutch value added tax (BTW) and of all other applicable taxes and charges. No further amounts are payable in addition to the price stated in the written offer.

Where a User acts in the course of a trade, business, or profession, fees are stated exclusive of BTW unless expressly indicated otherwise, and applicable BTW will be added in accordance with Dutch tax law.

6.9 Future Fee Changes

The Company reserves the right to introduce new fee structures or adjust existing fees for future orders. Any such changes will be communicated in the written offer and/or on the Platform. For matchmaking orders already accepted by the Client, the fee stated in the relevant offer applies.

7. Data Protection and Privacy

7.1 Privacy Policy Incorporation

Processing of Personal Data through the Platform is governed by the Company’s Privacy Policy, available at findlawyer.nl/privacy, which is incorporated into these Terms by reference. By using the Platform, You also agree to the Privacy Policy.

7.2 Legal Framework

The Company processes Personal Data in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
• Dutch Uitvoeringswet Algemene Verordening Gegevensbescherming (UAVG);
• Dutch Telecommunicatiewet (cookies and electronic communications);
• Other applicable Dutch and EU data protection legislation.

7.2.1 Data Controller

For Platform operations, Leadvise Legal B.V. acts as the data controller (as defined in GDPR Article 4(7)) for Personal Data collected through intake forms, account registration, and Platform analytics.

7.2.2 Data Processors

The Company engages third-party service providers (e.g., web hosting, CRM, email services) as data processors (GDPR Article 28). All processors are contractually bound by Data Processing Agreements ensuring GDPR compliance.

7.2.3 Controllership on Referral

The Company is the sole controller of Client Personal Data up to the point at which identifying details are transferred to a Partner Lawyer. The anonymised case brief described in Article 4.4 contains no data identifying the Client.

Where the Client confirms that they wish to proceed and the Company transfers the Client’s name and contact details, the Partner Lawyer becomes an independent controller in respect of that data from the moment of transfer, and processes it under their own privacy policy and their professional duty of confidentiality. The Company and Partner Lawyers are not joint controllers within the meaning of Article 26 GDPR.

7.3 Personal Data Collected

The Company collects and processes the following categories of Personal Data:

• Identification Data: Name, email address, phone number, postal address;
• Demographic Data: Age, gender, language preference, nationality/residency status (for expat targeting);
• Legal Matter Data: Description of legal issue, relevant facts, dates, involved parties;
• Special Category Data: If voluntarily provided with explicit consent (e.g., health information in medical cases, religious beliefs in discrimination cases);
• Technical Data: IP address, browser type, device information, cookies, usage analytics;
• Communication Data: Correspondence with the Company, feedback, survey responses.

7.4 Legal Bases for Processing

The Company processes Personal Data based on the following legal grounds (GDPR Article 6):

• Consent (Art. 6(1)(a)): For marketing communications, cookies, and certain optional features;
• Contract Performance (Art. 6(1)(b)): To provide the matching service requested by Clients;
• Legal Obligations (Art. 6(1)(c)): To comply with tax, accounting, and regulatory requirements;
• Legitimate Interests (Art. 6(1)(f)): For platform security, fraud prevention, business analytics, and improvement of Services.

For Special Category Data (GDPR Article 9), processing is based on:

• Explicit Consent (Art. 9(2)(a)): Via separate consent checkbox; AND/OR
• Legal Claims (Art. 9(2)(f)): Where necessary for establishment, exercise, or defense of legal claims.

7.5 Data Retention

Personal Data is retained only as long as necessary for the purposes for which it was collected:

• Active Client Inquiries: Until matter is resolved or 12 months of inactivity, whichever is earlier;
• Matched Referrals: 12 months after referral for quality assurance and dispute resolution;
• Unmatched Inquiries: 6 months from submission;
• Partner Lawyer Accounts: Duration of Partner Agreement plus 3 years for legal/contractual claim periods;
• Financial Records: 7 years per Dutch tax law (Algemene wet inzake rijksbelastingen);
• Analytics Data: 26 months from collection;
• Marketing Consent: Until withdrawn or 3 years of inactivity.

After retention periods expire, Personal Data is securely deleted or anonymized.

7.6 Your Data Protection Rights

Under GDPR, You have the following rights regarding Your Personal Data:

• Right of Access (Art. 15): Obtain confirmation of processing and a copy of Your data;
• Right to Rectification (Art. 16): Correct inaccurate or incomplete data;
• Right to Erasure (Art. 17): Request deletion of Your data (“right to be forgotten”);
• Right to Restriction (Art. 18): Limit processing of Your data under certain conditions;
• Right to Data Portability (Art. 20): Receive Your data in machine-readable format;
• Right to Object (Art. 21): Object to processing based on legitimate interests;
• Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time (does not affect prior lawful processing);
• Right to Lodge a Complaint: File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

To exercise Your rights, contact: leads@findlawyer.nl. The Company will respond within 30 days of a valid request.

7.7 Data Security

The Company implements appropriate technical and organizational measures to protect Personal Data, including:

• TLS/SSL encryption for data transmission;
• Encrypted data storage;
• Access controls and authentication requirements;
• Regular security reviews;
• Staff training on data protection;
• Incident response and breach notification procedures;
• Pseudonymization and data minimization where feasible.

7.8 International Data Transfers

Personal Data is primarily processed within the European Economic Area (EEA). If data is transferred to third countries:

• Transfers to adequate countries (EU Commission adequacy decisions) proceed without additional safeguards;
• Transfers to non-adequate countries are protected by EU Standard Contractual Clauses (SCCs) approved under GDPR Article 46;
• Transfer Impact Assessments (TIAs) are conducted for high-risk transfers;
• Additional technical measures (encryption, pseudonymization) are implemented where necessary.

7.9 Data Breach Notification

In the event of a personal data breach affecting Client data:

• The Company will notify the Autoriteit Persoonsgegevens within 72 hours of breach discovery (GDPR Art. 33);
• Affected Clients will be notified without undue delay if the breach poses a high risk to their rights and freedoms (GDPR Art. 34);
• The Company maintains internal breach logs and response procedures.

7.10 Cookies and Tracking Technologies

The Platform uses cookies and similar technologies. See the Privacy Policy and Cookie Notice for details on types of cookies used, purposes, and how to manage cookie preferences.

8. Intellectual Property Rights

8.1 Company Ownership

All Content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, user interfaces, visual interfaces, trademarks, and the overall “look and feel” of the Platform, is the exclusive property of Leadvise Legal B.V. or its licensors and is protected by:

• Dutch and European copyright law (Auteurswet);
• Trademark law (Benelux Convention on Intellectual Property);
• Database rights (Database Directive 96/9/EC);
• Other applicable intellectual property laws and international treaties.

8.2 Limited License to Users

Subject to Your compliance with these Terms, the Company grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use the Platform for its intended purpose (finding legal services);
• View and download Content solely for personal, non-commercial use;
• Print individual pages for personal reference.

This license does NOT permit You to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from Platform Content;
• Scrape, crawl, or systematically extract data from the Platform;
• Use Platform Content for commercial purposes without prior written authorization;
• Remove or alter any copyright, trademark, or proprietary notices;
• Reverse engineer, decompile, or disassemble any Platform software or technology.

8.3 Trademarks

“Leadvise Legal”, “findlawyer.nl”, and the Company logo and associated designs are trademarks or service marks of Leadvise Legal B.V. You may NOT use these marks without the Company’s prior written consent. Unauthorized use may constitute trademark infringement and unfair competition under applicable law.

8.4 User-Generated Content

If You submit content to the Platform that is intended for publication (for example a review or testimonial), You grant the Company a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, translate, and display that content in connection with operating and promoting the Platform. This licence ends when the content is withdrawn or Your account is deleted, save for copies retained in routine backups until they are overwritten in the ordinary course.

You represent and warrant that You own or have sufficient rights to grant the licence in this Article and that Your content does not infringe any third-party rights.

8.5 Partner Lawyer Content

Partner Lawyers retain ownership of their submitted profile content, biographical information, and practice descriptions. However, by submitting such content, Partner Lawyers grant the Company a license to display, reproduce, and distribute it on the Platform for the duration of the Partner Agreement.

8.6 Copyright Infringement Reporting

The Company respects intellectual property rights. If You believe content on the Platform infringes Your copyright, please notify us at leads@findlawyer.nl with:

• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and its location on the Platform;
• Your contact information (name, address, email, phone);
• A statement that You have a good faith belief the use is unauthorized;
• A statement that the information in the notification is accurate and that You are the copyright owner or authorized to act on their behalf;
• Your physical or electronic signature.

The Company will investigate valid copyright complaints and may remove infringing content.

8.7 Reservation of Rights

All rights not expressly granted in these Terms are reserved by Leadvise Legal B.V. and its licensors. Nothing in these Terms grants You any right, title, or interest in the Platform or its Content beyond the limited license described above.

9. Liability, Warranties, and Disclaimers

9.1 Fundamental Disclaimers

9.2 Platform Provided “AS IS” and “AS AVAILABLE”

9.3 No Legal Advice Warranty

The Company does NOT warrant that:

• Any Content on the Platform constitutes or is suitable as legal advice for Your specific situation;
• Platform information is current, accurate, or applicable to Your jurisdiction;
• Use of the Platform will result in successful resolution of Your legal matter;
• Matched Partner Lawyers are the “best” or most suitable for Your needs.

9.4 Limitation of Liability – Monetary Cap

9.5 Exclusion of Consequential Damages

9.6 Limitations Permitted by Dutch Law

The liability limitations and disclaimers in this Section 9 are subject to mandatory provisions of Dutch law. Nothing in these Terms shall exclude or limit the Company’s liability for:

• Death or personal injury caused by the Company’s negligence;
• Fraud or fraudulent misrepresentation by the Company;
• Gross negligence or willful misconduct (opzet or grove schuld) by the Company;
• Breach of obligations that cannot be lawfully excluded under Dutch law (Articles 6:237-238 Dutch Civil Code);
• Consumer rights that cannot be waived under Dutch consumer protection law;
• Mandatory data protection liabilities under GDPR that cannot be contractually limited.

9.7 Third-Party Claims

The Company is NOT responsible for and disclaims all liability related to:

• Third-party websites, services, or content linked from the Platform;
• Actions or omissions of Users, including other Clients or Partner Lawyers;
• Disputes between Users;
• Unauthorized access to Platform or User data by third parties;
• Third-party service provider failures (hosting, payment processors, etc.).

9.8 Force Majeure

The Company shall not be liable for any failure or delay in performance of obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or public health emergencies;
• War, terrorism, civil unrest, or government actions;
• Internet or telecommunications infrastructure failures;
• Power outages or utility failures;
• Cyberattacks, DDoS attacks, or hacking incidents;
• Strikes, labor disputes, or supply chain disruptions;
• Changes in law or regulatory actions that prevent performance.

9.9 Allocation of Risk

The disclaimers, limitations, and exclusions in this Section 9 reflect a reasonable and fair allocation of risk between the parties, having regard to the nature and price of the Services.

10. Indemnification

10.1 Client Indemnification

You agree to indemnify, defend, and hold harmless Leadvise Legal B.V., its officers, directors, shareholders, employees, contractors, agents, affiliates, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

• Your use or misuse of the Platform or Services;
• Your violation of these Terms and Conditions;
• Your violation of any applicable laws, regulations, or third-party rights;
• Any information, data, or content You submit to or through the Platform;
• Your engagement with, or conduct toward, any Partner Lawyer or other User;
• Disputes between You and a Partner Lawyer regarding Legal Services, fees, or outcomes;
• Any negligent or willful misconduct by You;
• Your breach of any representation or warranty made in these Terms.

Where You are a consumer, this Article applies only to the extent permitted by mandatory Dutch consumer protection law.

10.2 Partner Lawyer Indemnification

In addition to the indemnification obligations in Section 10.1, Partner Lawyers specifically agree to indemnify the Indemnified Parties for:

• Legal Services claims: Any claims arising from Legal Services You provide, including but not limited to legal malpractice, negligence, breach of fiduciary duty, conflict of interest, fee disputes, or violations of professional conduct rules;
• Licensing issues: Claims arising from Your provision of services while unlicensed, suspended, or otherwise unauthorized to practice law;
• Misrepresentation: Claims arising from false, misleading, or inaccurate information in Your profile or communications;
• Data breaches: Claims arising from Your unauthorized use, disclosure, or loss of Client Personal Data;
• Regulatory violations: Fines, penalties, or sanctions imposed due to Your non-compliance with bar rules, court rules, or other professional regulations;
• Client complaints: Claims, disputes, or disciplinary proceedings initiated by Clients against the Company based on Your conduct or services.

10.3 Indemnification Procedure

The Indemnified Parties will:

• Provide You with prompt written notice of any claim subject to indemnification;
• Cooperate with You in the defense of such claim;
• Allow You to control the defense and settlement, provided that:
  • You may not settle any claim without the Company’s prior written consent if the settlement imposes obligations on or admits liability by the Company;
  • The Company reserves the right to participate in defense with counsel of its own choosing at its own expense;
  • The Company may assume exclusive defense and control if You fail to diligently defend.

10.4 Survival

The indemnification obligations in this Section 10 shall survive termination or expiration of these Terms.

11. Dispute Resolution and Complaints

11.1 Internal Complaints Procedure

Before pursuing formal legal action, Users are encouraged to contact the Company to resolve disputes amicably:

• Step 1 – Submit Complaint: Send a detailed written complaint to leads@findlawyer.nl describing the nature of the complaint, relevant facts, dates and parties involved, supporting documentation, and the desired resolution.
• Step 2 – Company Investigation: The Company will acknowledge receipt within 5 business days and investigate the complaint.
• Step 3 – Response: The Company will provide a substantive response within 30 days, proposing a resolution or explaining why the complaint cannot be upheld.
• Step 4 – Escalation: If unsatisfied, You may escalate to the dispute resolution mechanisms described below.

11.2 Complaints About Partner Lawyers

Important: Complaints about a Partner Lawyer’s legal services, conduct, or competence should ALSO be directed to:

• The Partner Lawyer directly (most law firms have internal complaint procedures);
• Geschillencommissie Advocatuur (Dispute Committee for the Legal Profession), where the lawyer concerned is affiliated to it: degeschillencommissie.nl;
• Nederlandse Orde van Advocaten (Dutch Bar Association), for professional conduct matters: advocatenorde.nl.

The Company will cooperate with such proceedings but is not responsible for outcomes.

11.3 Mediation

For disputes between the Company and Users that cannot be resolved through the internal complaints procedure, the parties may attempt mediation before initiating litigation or arbitration. Mediation shall be conducted:

• By a neutral, independent mediator mutually agreed upon by the parties;
• Or by a mediator registered with the Mediatorsfederatie Nederland (MfN) if the parties cannot agree on a mediator;
• In the English or Dutch language as agreed;
• In Amsterdam, the Netherlands, or remotely if agreed.

Each party shall bear its own costs, and mediator fees shall be split equally unless otherwise agreed. Nothing in this Article obliges a consumer to mediate before bringing a claim before the competent court.

11.4 Arbitration (For Business Users Only)

For disputes between the Company and Business Users (Partner Lawyers or business entities as Clients) exceeding EUR 10,000 in claimed damages, the parties agree to binding arbitration if mediation is unsuccessful:

• Arbitration Body: Nederlands Arbitrage Instituut (NAI);
• Rules: NAI Arbitration Rules (current version at time of dispute);
• Language: English or Dutch as agreed, or English if the parties cannot agree;
• Seat: Amsterdam, the Netherlands;
• Number of Arbitrators: One (for claims under EUR 100,000) or three (for claims EUR 100,000+);
• Applicable Law: Dutch substantive law.

This Article does not apply to consumers.

11.5 Litigation – Governing Law and Jurisdiction

Governing Law: These Terms and any disputes arising from or related to the Platform shall be governed by and construed in accordance with the laws of the Netherlands, excluding its conflict of laws principles. Where You are a consumer habitually resident in another EU Member State, this choice of law does not deprive You of the protection of mandatory provisions of the law of Your country of residence.

Jurisdiction (Consumers): If You are a consumer, You may bring proceedings against the Company either in the competent court of Your place of residence or in the competent court of Amsterdam, the Netherlands. The Company may bring proceedings against You only in the courts of Your place of domicile.

Jurisdiction (Business Users): If You are a business user, any litigation shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

11.6 Out-of-Court Dispute Resolution

The Company is not affiliated to, and does not participate in, any out-of-court dispute resolution body in respect of its own Services, and is not obliged to do so. Consumers may pursue a complaint about the Company through the internal complaints procedure in Article 11.1 and thereafter before the competent courts identified in Article 11.5.

Consumers resident in another EU Member State may obtain free assistance in a cross-border dispute with the Company from the European Consumer Centre Netherlands: eccnederland.nl.

Complaints concerning the legal services of a Partner Lawyer are dealt with as set out in Article 11.2.

11.7 Class Action Waiver (Business Users Only)

Partner Lawyers and Business Clients agree to resolve disputes on an individual basis only and waive the right to participate in class actions, class arbitrations, or representative proceedings. This waiver does NOT apply to consumer Clients, who retain all collective action rights under applicable consumer protection law.

11.8 No Interference with Attorney-Client Disputes

This Section 11 governs disputes between Users and the Company regarding Platform use. It does NOT govern disputes between Clients and Partner Lawyers regarding Legal Services, which are subject to the separate engagement agreement between those parties and applicable professional rules.

12. Term and Termination

12.1 Term

These Terms commence when You first access or use the Platform and continue until terminated in accordance with this Section 12.

12.2 Termination by User

Clients: You may terminate Your account and cease using the Platform at any time by using the account deletion feature in Your account settings, or by sending a termination request to leads@findlawyer.nl.

Partner Lawyers: Termination of Partner Lawyer accounts is governed by the separate Partner Agreement. Notice periods and outstanding payment obligations apply as specified in that agreement.

12.3 Termination by Company – With Cause

The Company may immediately suspend or terminate Your account and access to the Platform, without prior notice, if:

• You breach any provision of these Terms;
• You engage in fraudulent, abusive, or illegal conduct;
• You provide false or misleading information;
• You violate applicable laws or regulations;
• Your conduct poses security, legal, or reputational risk to the Company or other Users;
• You fail to pay amounts owed (Partner Lawyers);
• A Partner Lawyer’s license is suspended, revoked, or subject to disciplinary sanctions;
• Multiple complaints are received about Your conduct;
• Required by law, court order, or regulatory directive;
• To protect the Company’s rights or property.

12.4 Termination by Company – Without Cause

The Company reserves the right to terminate or suspend the Platform, or any User’s access, at any time, with reasonable advance notice where practicable (minimum 30 days for Partner Lawyers). Termination does not affect a paid matchmaking Service that has been accepted and paid for but not yet performed; in that case the Company will either complete the Service or refund the fee.

12.5 Effects of Termination

Upon termination or suspension of Your account:

• Your right to access and use the Platform immediately ceases;
• All licenses granted to You under these Terms are revoked;
• The Company may delete Your account data and Content after the retention periods in Article 7.5;
• You remain liable for all obligations incurred prior to termination, including outstanding payments (Partner Lawyers);
• Sections that by their nature should survive termination shall survive, as listed in Article 14.9.

12.6 No Liability for Termination

The Company shall not be liable to You or any third party for termination or suspension of access, except as required by mandatory consumer protection law and save as provided in Article 12.4.

12.7 Data Portability Upon Termination

Upon termination requested by You, You may request a copy of Your Personal Data in machine-readable format (GDPR Article 20 right to data portability) by contacting leads@findlawyer.nl.

12.8 Ongoing Engagements

Termination of Platform access does NOT affect ongoing attorney-client relationships between Clients and Partner Lawyers established before termination. Those relationships are governed by separate engagement agreements.

13. Regulatory Compliance and Professional Standards

13.1 Nederlandse Orde van Advocaten (Dutch Bar) Compliance

The Company’s referral model is designed to be compatible with the rules applicable to the Dutch legal profession:

• Lead generation, not fee-sharing: Where a Partner Lawyer pays the Company, that payment is for lead generation and marketing services. The Company does NOT receive any portion of the legal fees earned by Partner Lawyers from Client engagements. All legal fees are paid directly to Partner Lawyers.
• Lawyer independence: Partner Lawyers retain complete professional independence, including discretion to accept or decline Clients, set their own fees, determine legal strategy, and comply with professional ethics rules.
• No influence on matching: Payments by Partner Lawyers do not affect ranking, ordering, or referral volume, as set out in Article 3.8.
• Transparency: The commercial relationship between the Company and Partner Lawyers is disclosed to Clients in Article 3.8 of these Terms and on the Platform.

13.2 Records of Processing Activities

The Company maintains records of its processing activities as required by Article 30 GDPR and makes those records available to the Autoriteit Persoonsgegevens on request.

13.3 Platform-to-Business (P2B) Regulation Compliance

For Partner Lawyers as “business users” under EU Regulation 2019/1150 (Platform-to-Business Regulation):

• Ranking Transparency: Client-Partner Lawyer matches are based on: (1) practice area relevance; (2) geographic proximity; (3) language compatibility; (4) Partner Lawyer availability. No Partner Lawyer receives paid prioritisation, and subscription level does not affect ranking, ordering, or referral volume.
• Termination Notice: Partner Lawyer accounts are subject to at least 30 days’ written notice before termination without cause (as specified in the Partner Agreement).
• Access to Data: Partner Lawyers may request access to data generated through their Platform use, including referral statistics and conversion metrics.
• Internal Complaints System: Partner Lawyers have access to the internal complaint mechanism (Article 11.1).

13.4 Anti-Money Laundering (AML) and Know Your Customer (KYC)

The Company does not handle client funds or engage in regulated financial services. It cooperates with Partner Lawyers’ AML/KYC obligations by:

• Requiring Partner Lawyers to comply with applicable AML regulations (Wet ter voorkoming van witwassen en financieren van terrorisme – Wwft);
• Reporting suspicious activity to the competent authorities if identified;
• Retaining records per Dutch record-keeping requirements (7 years).

13.5 Tax Compliance

The Company complies with Dutch tax law, including:

• Value Added Tax (Omzetbelasting – BTW) obligations;
• Corporate income tax (Vennootschapsbelasting) filing;
• Record retention for 7 years per Algemene wet inzake rijksbelastingen;
• Cross-border reporting where applicable.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Cookie Notice, and (for Partner Lawyers) the Partner Agreement, constitute the entire agreement between You and Leadvise Legal B.V. concerning the Platform and supersede all prior or contemporaneous agreements, negotiations, representations, and proposals, whether written or oral.

14.2 Amendments and Modifications

The Company may modify these Terms. Material changes will be communicated via:

• Prominent notice on the Platform;
• Email notification to registered Users (at least 30 days’ advance notice for material changes affecting Partner Lawyers);
• An updated “Effective Date” at the top of these Terms.

Continued use of the Platform after changes become effective constitutes acceptance of the modified Terms. If You do not agree to a change, You may terminate Your account under Article 12.2 at no cost. Amended Terms do not apply to a paid matchmaking Service already accepted by the Client; that order remains governed by the Terms in force at the time of acceptance.

14.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent;
• If modification is not possible, the provision shall be severed;
• The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

14.4 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision. The Company’s failure to enforce any right or provision shall not constitute a waiver of such right or provision unless acknowledged in writing by an authorized Company representative.

14.5 Assignment

By Users: You may NOT assign, transfer, delegate, or sublicense Your rights or obligations under these Terms without the Company’s prior written consent. Any attempted assignment in violation of this provision is void.

By Company: The Company may assign or transfer these Terms and all rights and obligations hereunder to a third party in connection with a merger, acquisition, corporate reorganization, or sale of assets, and will provide notice of such assignment. Where You are a consumer, You may terminate the agreement without cost if You do not wish to continue with the assignee.

14.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties (You and the Company) and do not create any third-party beneficiary rights, except that Indemnified Parties (Section 10) may enforce indemnification provisions.

14.7 Interpretation

14.7.1 Language

These Terms are drafted in English. Any translations are provided for convenience only. In case of conflicts or inconsistencies, the English version shall prevail to the extent permitted by applicable law.

14.7.2 Headings

Section and subsection headings are for convenience and reference only and shall not affect the interpretation of these Terms.

14.7.3 Definitions

Terms defined in Section 1 have the same meaning throughout these Terms unless context clearly requires otherwise. References to “including” or “includes” mean “including without limitation.”

14.7.4 Calculation of Time

References to “days” mean calendar days unless specified as “business days.” Business days exclude Saturdays, Sundays, and official Dutch public holidays.

14.8 Notices

All legal notices and formal communications under these Terms must be in writing and delivered via:

• To Company: Email to leads@findlawyer.nl, or registered mail to Leadvise Legal B.V., Lise Meitnerweg 72, 2333 CZ, Leiden, Netherlands.
• To Users: Email sent to the address registered in Your account.

Notices are deemed received: if by email, 24 hours after sending (provided no delivery failure notification); if by registered mail, upon receipt confirmation or 5 business days after mailing, whichever is earlier.

14.9 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to: Sections 1 (Definitions), 7 (Data Protection – retention obligations), 8 (Intellectual Property), 9 (Liability), 10 (Indemnification), 11 (Dispute Resolution), and 14 (General Provisions).

14.10 Relationship of Parties

Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between You and the Company. Neither party has authority to bind the other or incur obligations on the other’s behalf.

14.11 Counterparts and Electronic Signatures

These Terms may be accepted electronically, and Your electronic acceptance (by clicking “I Agree,” checking a box, or using the Platform) constitutes a legally binding signature equivalent to a handwritten signature under Dutch law and EU Regulation (eIDAS Regulation 910/2014).

15. Dutch Consumer Protection and Rights

15.1 Consumer Status

Under Dutch law (Articles 6:230-6:247 Dutch Civil Code – Burgerlijk Wetboek), a “consumer” is a natural person acting for purposes outside their trade, business, or profession. If You are a consumer:

• Certain provisions of these Terms are subject to mandatory consumer protection rules;
• You benefit from protections that cannot be waived by contract;
• Unfair or unreasonably burdensome clauses may be invalid (Article 6:233);
• You have specific rights regarding distance contracts and unfair commercial practices.

15.2 Application of General Terms (Articles 6:233-6:235)

These General Terms and Conditions have been:

• Made available to You electronically before You accepted the agreement, in a manner that permits You to store and reproduce them (Article 6:234(1) BW);
• Drafted in clear, understandable language;
• Made available for download and printing at any time from this page.

15.3 Unfair Terms Prohibition (Articles 6:233, 6:236-237)

In accordance with Dutch law implementing EU Directive 93/13/EEC (Unfair Terms Directive), where any term in these Terms is found to be unfair or unreasonably burdensome to consumers, that term shall be void and replaced by the default legal rule. This includes terms falling within Article 6:236 (blacklist) and Article 6:237 (grey list).

15.4 Cooling-Off Period (Distance Contracts)

Where the consumer Client and the Company conclude the contract for the paid matchmaking Service exclusively by means of distance communication (for example, the Client receives an offer by email after the free initial consultation and accepts that offer by replying via email), the consumer Client has a statutory 14-day cooling-off period under Articles 6:230o to 6:230w BW. This period starts on the day the service contract is concluded.

Separate engagement agreements between Clients and Partner Lawyers for legal services may also be subject to cooling-off rights depending on how those contracts are formed. Clients should clarify this with their chosen Partner Lawyer.

15.5 Request for Immediate Performance and Loss of the Right of Withdrawal

Where the consumer Client wishes the Company to begin performance of the paid matchmaking Service during the 14-day cooling-off period, the Client must:

• expressly request that the Company begins performance of the Service during the cooling-off period; and
• expressly acknowledge that they will lose their right of withdrawal once the Company has fully performed the Service.

The Company sets out this request and acknowledgement in its written offer, and the Client provides both by confirming that offer in writing on a durable medium (for example by email reply). The confirmation reads:

In accordance with Article 6:230p sub d BW, the right of withdrawal lapses only when both (i) that express request and acknowledgement have been given, and (ii) the Service has been fully performed within the cooling-off period, meaning that at least one introduction as described in Article 6.5 has been provided. If either condition is not met, the consumer Client retains the full right of withdrawal under Article 15.6.

15.6 Right to Withdraw from the Matchmaking Service

If and to the extent the statutory right of withdrawal has not lapsed pursuant to Article 15.5, the consumer Client may withdraw from the contract for the paid matchmaking Service within 14 days from the date of conclusion of the service contract by sending an unambiguous statement of withdrawal (for example by email) to leads@findlawyer.nl.

The Company will refund all amounts received from the consumer Client for the relevant Service within 14 days of receipt of a valid withdrawal notice, using the same means of payment as used by the Client, unless another method is expressly agreed and no additional costs are incurred by the Client as a result.

If the consumer Client requested that performance begin during the cooling-off period but the Service has not yet been fully performed at the time of withdrawal, the consumer Client owes a proportionate amount for the part of the Service already performed, calculated in proportion to the total price agreed.

15.7 Right to Withdraw from Platform Use

Independently of any statutory cooling-off rights for the paid matchmaking Service, Clients may withdraw from Platform use and delete their accounts at any time without penalty, as described in Article 12.2.

15.8 Transparency and Information Requirements

In accordance with consumer information requirements (Articles 6:230m, 6:230v BW), the Company provides:

• Clear identification of the Company (name, registration number, contact details);
• Description of Services provided (including the free initial consultation and the paid matchmaking Service);
• The total price of the paid matchmaking Service, inclusive of VAT (Article 6.8);
• Information on the right of withdrawal and the circumstances in which it lapses (Articles 15.4 to 15.6);
• A Privacy Policy explaining data processing;
• Complaint handling procedures (Article 11.1);
• Confirmation that the Company is not affiliated to any out-of-court dispute resolution body (Article 11.6);
• Applicable law and jurisdiction (Article 11.5).

15.9 Mandatory Consumer Rights

Nothing in these Terms limits or excludes statutory consumer rights under Dutch law, including but not limited to:

• Protection against unfair commercial practices (Afdeling 6.3.3A BW);
• The right to accurate information about services;
• Protection of personal data under GDPR;
• The right to access courts and dispute resolution mechanisms;
• Protection against misleading advertising;
• The right to compensation for damage caused by defective performance.

15.10 Consumer Complaints Authorities

Dutch consumers may also contact:

• Autoriteit Consument & Markt (ACM): acm.nl
• Consumentenbond: consumentenbond.nl
• European Consumer Centre Netherlands: for cross-border disputes – eccnederland.nl

15.11 Limitation Period for Claims

Under Dutch law (Article 3:310 BW), the limitation period for bringing legal claims is generally:

• 5 years from the date the claimant knew or should reasonably have known of the damage and the liable party;
• 20 years maximum from the event causing the damage (absolute limitation).

Nothing in these Terms shortens statutory limitation periods for consumer claims.

16. Contact Information

16.1 Company Details

Legal Name

Leadvise Legal B.V.

Legal Form

Besloten Vennootschap (Private Limited Liability Company)

KvK Registration Number

98899120 (Netherlands Chamber of Commerce)

VAT Number

Available upon request

Registered Office

Lise Meitnerweg 72, 2333 CZ, Leiden
Netherlands

Website

https://findlawyer.nl

16.2 Contact Channels

16.3 Business Hours

Customer support is available:

• Monday – Friday: 9:00 – 18:00 CET
• Saturday – Sunday: Closed
• Dutch Public Holidays: Closed

Email inquiries received outside business hours will be addressed on the next business day.

16.4 External Regulatory Contacts

For complaints or regulatory matters beyond the Company’s internal procedures:

Data Protection

Autoriteit Persoonsgegevens (Dutch DPA)
Website: autoriteitpersoonsgegevens.nl
Email: info@autoriteitpersoonsgegevens.nl

Consumer Protection

Autoriteit Consument & Markt (ACM)
Website: acm.nl
Consumer Hotline: 088 – 070 70 70

Legal Profession Regulation

Nederlandse Orde van Advocaten (Dutch Bar Association)
Website: advocatenorde.nl

Geschillencommissie Advocatuur (Dispute Committee)
Website: degeschillencommissie.nl

16.5 Version Control

Current Version: 2.1
Effective Date: September 12, 2026
Previous Versions: Available upon request to leads@findlawyer.nl